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Winz.io Rules and Regulations in India

These terms govern the access and use of the Winz official website and mobile application in India. The conditions apply to all users who create an account, place a bet, or use any services made available to India. You must be 18 or older and reside in a location where online betting is allowed by local law. By continuing to use the platform, you agree to read and accept these legal terms and any updates that follow.

General Terms

  • Agreement and scope
    • By completing registration, logging in, or using any services, you agree to these terms, the Privacy Policy, and the Responsible Gambling rules.
    • If you disagree, stop use of the services and close your account.
    • This contract is between you and the operating entity identified in the legal notice on the platform. Additional product or bonus terms may apply to certain offers.
  • Eligibility and access
    • You confirm you are at least 18 years old.
    • You may not use the services if you are located in a state or Union Territory where online betting is prohibited or restricted.
    • One account per person, household, IP, and device. Shared or duplicate accounts may be closed and bets voided.
  • Registration and account integrity
    • Provide accurate details during registration, keep them updated, and complete KYC when requested.
    • You are responsible for maintaining the confidentiality of your login credentials and for all activity on the account.
    • We may request proof of identity, age, address, source of funds, and payment ownership at any time.
  • Changes to terms
    • We may modify these terms when required by law, for product updates, or for risk and compliance. Material changes will be posted on the site or app. Continued use is acceptance of the updated terms. You should read updates regularly.
  • Proper use of services
    • Do not misuse the site, disrupt services, deploy bots, attempt arbitrage through technical flaws, or manipulate odds or markets.
    • Third‑party payments, account sharing, and accessing the platform from prohibited locations are not allowed.
    • We may suspend or close accounts to protect integrity, manage legal risk, or investigate responsible gambling concerns.
  • Content and intellectual property
    • All site content, data, code, trademarks, and materials are protected by applicable IP laws. Limited personal use is permitted. Any reproduction, scraping, or reverse engineering is not allowed.
  • Bonuses and promotions
    • Bonuses are subject to separate rules such as wagering requirements, expiry, game or event restrictions, and maximum winnings. In case of conflicting terms, specific bonus terms apply.
  • Limitation of liability
    • Services are provided on an “as is” basis. To the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, or data, or for telecommunications or third‑party failures. Our total liability for a proven claim is limited to the amount of the relevant bet or the equivalent of your last deposited amount, whichever is lower.
  • Governing law and disputes
    • The governing law and dispute forum are those of the operator’s home jurisdiction, as set out on the legal notice page. These India‑specific terms address local compliance expectations and user rights but do not alter governing law.
  • Taxes
    • You are responsible for reporting and paying any taxes on winnings in India, unless the operator is legally obligated to deduct or collect such tax.

General Betting Rules

  • Eligibility to place bets
    • You must have a verified account, be 18 or older, and be located in a place where betting is allowed at the time of the wager.
  • Bet acceptance
    • A bet is accepted once it appears in your bet history as confirmed and a transaction ID is generated.
    • Pre‑match bets close at the advertised start time of the event. In‑play bets may be subject to delays or suspension.
    • We may refuse, limit, or partially accept a bet for integrity, compliance, or risk reasons.
  • Minimum and maximum stakes
    • Minimum and maximum bet amounts vary by market, event, and account status. Limits are displayed in the bet slip or market view.
  • Odds, settlement, wins and losses
    • Odds are subject to change until acceptance. Payouts are based on the odds confirmed at acceptance.
    • Settlement uses official result sources or governing bodies. If an official result is amended later, we may keep the original settlement unless the rules for that market specify otherwise.
    • For multiple bets, any void selection will typically be settled at odds of 1.00, and the remaining legs will stand.
  • Event changes and cancellations
    • If an event is postponed, relocated, or abandoned, settlement follows the specific market rules published for that sport or event. Bets may stand, be void, or be settled on adjusted terms as per those rules.
  • Restrictions and fair use
    • We may restrict markets, suspend betting, or void bets to manage palpable error, integrity alerts, or regulatory requirements.
    • Use of automated tools, syndicate betting, or exploiting technical faults is prohibited. Related‑party betting or insider information use may lead to voiding and account action.
  • Bet cancellation
    • Once accepted, a bet cannot be cancelled by you.
    • We may void or correct a bet for palpable error, market mispricing, incorrect settlement data, or rule breaches. Any correction will credit or debit your account accordingly.
  • Disputes
    • Contact support promptly with your bet ID if you believe a settlement or odds error occurred. We will review the market rules and official sources to resolve the issue.

Payment Rules

  • Deposits
    • Available payment methods are displayed in your cashier and may include cards, bank transfers, e‑wallets, UPI or IMPS where supported, and virtual assets where permitted. Availability varies by location and account status.
    • Minimum and maximum deposit amounts, fees, and processing times are shown per method before you confirm the transaction. Most deposits credit instantly, but some can take longer due to bank or network processing.
    • Use only payment instruments in your own name. Third‑party deposits are not allowed.
  • Withdrawals
    • Withdrawals are sent to the original funding method where possible. We may require an alternative method owned by you if the original method does not support payouts.
    • Minimum and maximum withdrawal amounts and fees, if any, are displayed in the cashier.
    • Processing time depends on verification status and method. Internal review may take 24–72 hours. External payment processing can add additional time.
  • KYC/AML checks
    • Before a withdrawal, you may be required to complete identity and address verification. Accepted documents can include PAN, Aadhaar or equivalent government ID, and a recent proof of address. Source‑of‑funds documentation may be requested.
    • We may segment transaction limits based on completed KYC tiers.
  • Transaction restrictions
    • We may delay, limit, or reject transactions to comply with anti‑money laundering obligations, sanctions, or fraud prevention.
    • Chargebacks or payment disputes may lead to account suspension, recovery of funds, and reporting to relevant processors.
  • Bonuses and wagering impact
    • If a bonus is active, withdrawals may be restricted until wagering or other conditions are met. Bonus terms specify eligible bets and event types.
  • Cancellations and errors
    • If a deposit or withdrawal is processed in error, we may reverse the operation and adjust your balance. You must return any funds credited by mistake.
  • Currency and fees
    • Supported currencies are shown in the cashier. Conversion may apply if your account currency differs from the payment currency. Third‑party fees may be charged by your bank or wallet provider.
  • Taxes
    • You are responsible for any tax reporting in India. We may withhold taxes only where we are legally required to do so.

Responsible Gambling

  • Core principles
    • Gambling is entertainment, not a way to earn income. Bet only what you can afford to lose and read the rules for each game or event before you play.
  • Player controls
    • Deposit, loss, and wager limits: Set daily, weekly, or monthly ceilings.
    • Reality checks: Receive reminders about time spent.
    • Time‑out: Suspend access for a short period.
    • Self‑exclusion: Block access for extended periods; all open bets will be handled per market rules.
    • Account history: Review your transactions and bets to track behaviour.
  • Risk self‑assessment
    • Use the self‑assessment tool to gauge risk indicators such as chasing losses, frequent bonuses use, or extended sessions. Consider lowering limits or taking a time‑out.
  • Support and help in India
  • Minor protection
    • Underage gambling is prohibited. Use device‑level controls and content filters to restrict access by minors.

Anti-Money Laundering

  • Legal framework and obligations
    • We maintain AML and CTF controls aligned to international standards and applicable expectations under India’s Prevention of Money Laundering framework for users in India.
  • Know Your Customer (KYC)
    • Verification may include collection of government ID, PAN, Aadhaar details as permitted, proof of address, payment ownership, and source‑of‑funds evidence.
    • Enhanced due diligence applies to higher‑risk profiles, larger transactions, or complex patterns.
  • Monitoring and detection
    • Continuous monitoring flags unusual behaviour such as rapid deposits and withdrawals, structuring, third‑party payments, use of multiple accounts, or inconsistent activity relative to profile.
    • Virtual asset transactions may be screened for wallet risk and blockchain heuristics.
  • Sanctions and reporting
    • We do not provide services to persons or entities on applicable sanctions lists.
    • Where required, suspicious transactions may be reported to competent authorities or partners.
  • Consequences of breach
    • We may delay, restrict, or block transactions, freeze balances, void bets, close accounts, and forfeit bonuses when AML or fraud risk is identified.

Privacy Policy

  • Data controller and scope
    • The operating entity identified on the platform is responsible for your personal data. This section applies to users in India and complements the main Privacy Policy.
  • What we collect
    • Identity and contact: name, date of birth, email, phone, address.
    • KYC data: PAN, Aadhaar details as permitted by law, ID images, proof of address, source‑of‑funds.
    • Account and usage: registration details, login logs, device data, IP, cookies, preferences, bets, bonuses, and transaction history.
    • Payments: masked card or wallet identifiers, bank details where needed.
    • Communications: support tickets, complaints, marketing consents.
  • How we use data
    • Provide and operate the account and services, process bets and payments.
    • Verify age and identity, prevent fraud, manage AML/CTF compliance.
    • Personalise content, manage bonuses, improve products, and perform analytics.
    • Meet legal obligations, respond to lawful requests, and enforce rights.
  • Legal bases
    • Contract performance, legal obligation, legitimate interests, and consent where required for marketing or certain cookies.
  • Sharing and transfers
    • We share data with processors such as payment providers, KYC vendors, analytics, risk services, and affiliates on a need‑to‑know basis under contractual safeguards.
    • Data may be transferred across borders. We use legal transfer mechanisms and security controls to protect your information.
  • Retention
    • Data is retained for as long as needed for the purposes above, and to meet legal and audit requirements. It is then deleted or anonymised.
  • Your rights (India)
    • Access and portability where feasible.
    • Correction and updating of inaccurate data.
    • Erasure subject to legal retention duties.
    • Withdrawal of consent for marketing.
    • Grievance redress: contact the support channels listed on the platform; we will acknowledge and address your request within a reasonable time under the Digital Personal Data Protection Act, 2023.
  • Cookies
    • We use cookies and similar technologies for security, functionality, and analytics. You can manage preferences in your browser and in the site settings.

Security

  • Our commitments
    • Transport encryption using modern TLS.
    • Encryption of sensitive data at rest and in transit.
    • Strict access control, monitoring, and segregation of duties.
    • Regular security testing, logging, and incident response procedures.
  • Account protections
    • Strong password requirements and optional two‑factor authentication.
    • Login alerts and session controls to help you monitor activity.
    • Automated fraud and abnormal activity detection across bets and payments.
  • Your responsibilities
    • Keep your credentials confidential and enable two‑factor authentication.
    • Use updated software and secure networks.
    • Inform support immediately if you suspect unauthorised use of your account.
  • Business continuity and integrity
    • Redundant infrastructure, backups, and DDoS mitigation aim to keep services available. If a security incident affects your data or bets, we will take steps to protect your rights and comply with legal notification duties.

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