Responsible Gaming

Gambling always involves the risk of financial loss. Plan your play so entertainment never harms your finances or peace of mind. Winz.io offers useful tools to help you control your play and protect your budget.

• Treat gambling as entertainment, not a way to earn income.
• Set deposit, loss, and wager limits before you start.
• Use session timers and reality checks to manage time.
• Keep a separate entertainment budget and stick to it.
• Take regular breaks to reset and reflect.
• Avoid betting when tired, stressed, or under the influence.
• Protect minors by keeping devices secure and using parental controls.
• Review game rules, odds, and RTP to learn how games work.
• Track spending and playing history in your account.
• Follow our responsible gaming policy and comply with local law; 18+ only.

Problem gambling can start quietly and grow over time. Look for warning signs and seek support early, as gambling addiction is a serious condition that needs attention.

• Spending more money or time than planned.
• Chasing losses to recover money.
• Feeling restless, irritable, or anxious when not playing.
• Hiding betting from family or friends.
• Borrowing money or selling possessions to fund play.
• Missing work, classes, or social plans due to gambling.
• Using gambling to escape stress, sadness, or boredom.
• Repeated failed attempts to cut down or stop.
• Neglecting bills, EMIs, or essentials.
• Constant thoughts about gambling or planning bets.

Taking action early can reduce harm and restore control. Use platform tools and professional support to protect your health and finances.

• Set daily, weekly, and monthly deposit limits in your account.
• Activate loss and wager limits to control risk.
• Use time-out or cool-off to pause play for set periods.
• Apply self-exclusion to block access for longer durations.
• Turn on reality checks and session reminders to manage time.
• Remove saved payment methods to reduce impulsive betting.
• Keep a written budget and log of spending and triggers.
• Block gambling apps and sites using blocking software on your devices.
• Ask support to adjust marketing preferences or opt out of promotions.
• Speak to a trained counsellor or helpline for structured support.

Confidential help is available in India through public services and independent organisations. You can learn coping strategies and get ongoing support.

• KIRAN Mental Health Helpline (24×7): 1800-599-0019 — https://www.mhrdnats.gov.in/kiran-helpline (Government helpline number; check local listings for the latest info)
• NIMHANS Centre for Addiction Medicine (Bengaluru): https://nimhans.ac.in/centre-for-addiction-medicine/
• iCALL (TISS) counselling: https://icallhelpline.org | +91 9152987821
• Fortis National Mental Health Helpline: https://www.fortishealthcare.com/mental-health | +91 8376804102
• Indian Psychiatric Society – Find a psychiatrist: https://indianpsychiatricsociety.org
• Gambling Therapy (global online support): https://www.gamblingtherapy.org
• Gamblers Anonymous online meetings: https://www.gamblersanonymous.org/ga/meetings

Note: External services are independent of Winz.io. Availability may vary by region.

If you are concerned about your gambling, contact our support team for help and account-level controls. Your request will be handled discreetly and promptly.

• 24/7 live chat on the website after login.
• Email: support@winz.io
• In-account support ticket via Help Centre.
• Request limits, time-out, or self-exclusion through support.
• Ask for account statements or activity summaries on request.